TERMS AND CONDITIONS

AGREEMENT TO OUR LEGAL TERMS

We are Vendor to Consulting Ltd, doing business as ReceptionWise ("Company," "we," "us," or "our"), a company registered in
England, with our registered office at: Office 6056, 58 Peregrine Road, Ilford, England, IG6 3SZ.

We operate the website https://receptionwise.com/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").


ReceptionWise is an AI-powered receptionist and virtual employee solution, developed by Vendor to Consulting Ltd, designed to help businesses answer calls, book leads, and handle routine client communications 24/7—without needing human staff.

Our intelligent AI receptionist engages callers in real-time, providing human-sounding responses, collecting key information, scheduling appointments, and directing inquiries—all tailored to your business tone and workflow.

Key features include:

  • 24/7 AI Call Handling: Never miss a call. Our AI answers immediately, books appointments, captures leads, and provides client assistance even after hours.

  • Multi-Channel Communication: ReceptionWise supports phone, SMS, and web chat interactions—ensuring full coverage across platforms.

  • Customizable Scripts: Train your AI receptionist to speak in your tone and follow your specific lead qualification process.

  • CRM & Calendar Integration: Sync with your existing CRM or booking system for seamless automation and data capture.

  • Human-Sounding Voice: Powered by advanced voice AI, ReceptionWise engages callers with natural speech, pauses, and tone that feels personal and real.

At ReceptionWise, our mission is to help businesses grow by eliminating missed calls, reducing staffing costs, and improving client responsiveness with smart, scalable AI technology.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and

Vendor to Consulting Ltd, doing business as ReceptionWise ("Company," "we," "us," or "our"), concerning your access to and use of our services, including the website https://receptionwise.com and any related tools, platforms, or communications (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated into these Legal Terms by reference. We reserve the right, in our sole discretion, to modify or update these Legal Terms at any time for any reason. When changes are made, we will update the “Last Updated” date at the top of this page. You agree to waive any right to receive individual notice of such changes.

It is your responsibility to review these Legal Terms periodically to remain informed of any updates. By continuing to use the Services after the revised Legal Terms are posted, you will be deemed to have accepted and agreed to the changes.

The Services are intended for users who are at least 18 years old. Users under the age of 18 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

  1. access the Services; and

  2. download or print a copy of any portion of the Content to which you have properly gained access,

solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [email protected]. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload: By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

  1. Confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;

  2. to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution;

  3. warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and

  4. warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your Content: Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

Copyright infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the "COPYRIGHT INFRINGEMENTS" section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

- Visa

- Mastercard

- American Express

- Discover

- PayPal

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Cancellation

You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [email protected].

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

    Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

  • Use any information obtained from the Services in order to harass, abuse, or harm another person.

  • Make improper use of our support services or submit false reports of abuse or misconduct.

  • Use the Services in a manner inconsistent with any applicable laws or regulations.

  • Engage in unauthorized framing of or linking to the Services.

  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • Delete the copyright or other proprietary rights notice from any Content.

  • Attempt to impersonate another user or person or use the username of another user.

  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").

  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.

  • Use a buying agent or purchasing agent to make purchases on the Services.

  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

  • Sell or otherwise transfer your profile.

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.

  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.

  • Your Contributions are not false, inaccurate, or misleading.

  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

  • Your Contributions do not violate any applicable law, regulation, or rule.

  • Your Contributions do not violate the privacy or publicity rights of any third party.

  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

9. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services or making Contributions accessible to the Services by linking your account from the Services to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

10. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the Services; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services. You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

12. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

13. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://receptionwise.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

14. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida applicable to agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.

18. DISPUTE RESOLUTION

Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in Walton County, Florida, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE one (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR $500.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

25. SMS TEXT MESSAGING

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to any message with “STOP”. You may receive a final confirmation message acknowledging your opt-out. After this, no further messages will be sent unless you re-subscribe.

Message and Data Rates

Message and data rates may apply to any SMS messages sent or received. These charges are determined by your mobile carrier and your mobile service plan.

Message Frequency

Message frequency may vary based on your interactions with our service, such as appointment confirmations, missed call alerts, or support follow-ups. We strive to limit messaging to what is relevant and expected.

Support

If you need help related to SMS messages, reply with “HELP” at any time or contact us directly at [email protected].

Consent & Privacy

By providing your phone number and using our services, you consent to receive text messages from Vendor to Consulting Ltd, doing business as ReceptionWise, in accordance with our Privacy Policy. We do not share or sell your SMS opt-in data to third parties for marketing purposes.

26. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

27. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

28. DEFINITIONS

Vendor to Consulting Ltd , doing business as ReceptionWise (also referred to as “ReceptionWise,” “Company,” “we,” “us,” or “our”):

The legal entity and service provider offering ReceptionWise, an AI-powered receptionist and virtual employee solution. ReceptionWise enables businesses to automate call handling, appointment booking, and lead capture across voice and messaging channels.


Client (also referred to as “you” or “Customer”):

A business or individual located in the United States, the United Kingdom, the European Union, or elsewhere, who contracts with ReceptionWise to use the Services for automated communication with their customers or prospects.


End User or Caller:
Any individual who contacts or engages with the Client via voice call, SMS, or chat, and whose interaction may be managed or processed by ReceptionWise’s AI systems on behalf of the Client.


Services:

The ReceptionWise platform and its associated features, including but not limited to:

– AI receptionist call handling and voice interaction

– Lead capture, appointment scheduling, and qualification

– Two-way SMS, call transcription, and follow-ups

– CRM and calendar integrations

– Call recordings, summaries, and reporting tools

CRM (Customer Relationship Management) System:

A third-party system used by the Client to store or manage customer data. ReceptionWise may integrate with such systems to streamline communication and data flow.


Applicable Laws:
All laws and regulations that govern the use of the Services and the processing of personal data, including:

-United Kingdom: UK GDPR, Data Protection Act 2018

-European Union: General Data Protection Regulation (EU GDPR)

-United States: CCPA (California Consumer Privacy Act), CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), and other state or federal lawsAny other applicable local, state, national, or international privacy or communication laws


Business Communication Channels:
Phone numbers, messaging interfaces, chat widgets, and other contact methods configured by the Client and supported by ReceptionWise to enable AI-based engagement with End Users.


The Company is committed to complying with data protection and communication laws applicable in the Client’s region. Clients are responsible for ensuring their use of the Services aligns with any additional legal requirements in their jurisdiction.

29. SCOPE OF SERVICES

ReceptionWise (a brand of Vendor to Consulting Ltd) provides an AI-powered receptionist and virtual employee platform designed to help businesses handle calls, book leads, and support client interactions automatically, 24/7.

1. AI Call Handling and Lead Capture

ReceptionWise will provide AI-generated voice interactions to answer incoming calls on behalf of the Client. These interactions may include greeting callers, collecting key details (such as name, contact info, and inquiry), booking appointments, routing calls, or taking messages—based on pre-configured call flows and business logic set by the Client.

The system engages with callers in a human-like manner, following conversation patterns and responses that are either pre-set or customized by the Client. Calls are typically answered using a virtual phone number associated with the Client’s brand.

2. Messaging and Multi-Channel Communication

In addition to voice calls, ReceptionWise may include the ability to handle text message replies, SMS confirmations, and website chat flows. These communications are automated, and may be used for lead follow-ups, appointment reminders, and initial client engagement across supported platforms.


3. CRM and Calendar Integrations

To enable seamless workflow automation, ReceptionWise may integrate with third-party applications such as the Client’s CRM system, online booking tools, or calendar platform. Through these integrations, the AI receptionist can create, update, and manage appointments or customer records automatically—reducing manual work for the Client.

The Client authorizes ReceptionWise to securely access and interact with such systems solely for the purpose of providing the Services as described.


4. Customization and Configuration

Clients are provided with configuration options to train and tailor the AI receptionist to reflect their brand tone, business type, and workflows. This may include custom greetings, call flow branching logic, lead qualification questions, and appointment booking rules.

If no customization is made, default settings, language, and call handling logic provided by ReceptionWise may be used as a baseline.

5. Scope Limitations

ReceptionWise is an AI automation tool and not a human call center. While the AI aims to simulate natural conversation and capture essential information, it is limited by the configurations, data integrations, and scope of logic provided.


ReceptionWise does not offer legal advice, medical guidance, emergency call routing, or human escalations unless otherwise configured. It also does not process payments, offer live customer support, or replace professional agents where human discretion is required. The Client is 100% responsible for ensuring that their use of the Services aligns with local regulations, professional guidelines, and customer communication standards.

30. CLIENT RESPONSIBILITIES

The Client agrees to the following responsibilities to ensure lawful and effective use of the Services provided by Vendor to Consulting Ltd, doing business as ReceptionWise. The Client must obtain and maintain valid consent from each end user before ReceptionWise sends any SMS, voice, or email communication on their behalf. Before uploading or submitting any contact information, the Client affirms that it has secured all legally required permissions to message that individual, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, GDPR, and similar regional laws. If any contact revokes consent or opts out, it is the Client’s responsibility to update their communication preferences or notify ReceptionWise to stop further messages.

The Client is solely responsible for complying with all applicable data privacy and electronic communication laws. This includes, but is not limited to, the GDPR (EU and UK), CCPA (California), and Canada’s Anti-Spam Legislation (CASL), as well as any relevant federal, state, or international laws. The Client must provide its own privacy notices and obtain any required end-user consent before sharing personal data with ReceptionWise or initiating contact via the Services.

All data submitted by the Client must be accurate, lawfully collected, and up-to-date. The Client agrees not to use the Services to send messages to contacts who have opted out, are listed on any applicable do-not-contact registry, or who have not expressly consented to communication. The Client must not use the Services for unlawful, misleading, or deceptive purposes. This includes avoiding the use of the Services to deliver fraudulent, non-compliant, or unsolicited messages beyond the approved purpose of lead handling or client communication.

If the Client chooses to connect third-party systems to ReceptionWise (such as calendars, CRMs, booking tools, or integrations via API), it is the Client’s responsibility to maintain those integrations. This includes keeping logins, API keys, or tokens active and updated. Any failure of service caused by expired credentials, revoked access, or misconfigured integrations falls solely on the Client.

Finally, the Client is responsible for ensuring that all use of the Services—including the timing, language, and structure of communications—complies with the laws applicable to their business and location. While ReceptionWise may offer templates and automation tools, the Client remains responsible for meeting any legal requirements (such as opt-out instructions or disclaimers) specific to their industry or jurisdiction. The Client agrees to consult legal counsel where needed and to assume full responsibility and liability for improper use. The Client further agrees to indemnify and hold harmless ReceptionWise from any claims, fines, damages, or liabilities resulting from non-compliance with these responsibilities.

31. MESSAGING CONTENT & AUTOMATION

By using the Services, the Client authorizes Vendor to Consulting Ltd, doing business as ReceptionWise, to send automated communications—including voice calls, SMS messages, and chat responses—on the Client’s behalf to callers, leads, or customers (“End Users”). These messages and responses may appear to originate from the Client’s business using the business name, virtual phone number, or email address provided during Service setup. ReceptionWise provides pre-configured message flows, call scripts, and timing cadences that are designed to be professional, effective, and legally compliant for general use. Unless modified by the Client, these default templates and schedules will be used to handle inbound calls, lead follow-ups, appointment confirmations, and similar communications. By not modifying these defaults, the Client agrees to and approves their use. The Client has full control to customize the content, tone, frequency, and timing of automated voice and text responses. This includes modifying AI call logic, customizing SMS replies, or adjusting when follow-ups or reminders are sent. If the Client chooses to override default messaging, ReceptionWise will use the customized settings as provided. The Client is solely responsible for ensuring that any custom message content is accurate, appropriate, and compliant with applicable communication laws in the regions they serve. ReceptionWise acts as a neutral platform for message delivery and does not monitor or filter Client-created content unless explicitly flagged for abuse or spam. Whether using default or custom configurations, the Client accepts full responsibility for the nature, accuracy, and legal compliance of all outgoing messages sent through the platform. The Client is also responsible for configuring the appropriate message frequency and ensuring that it aligns with industry best practices and local laws. Excessive or improperly timed messages may result in customer complaints or regulatory issues, for which ReceptionWise assumes no liability. It is the Client’s obligation to review and adjust message cadence as needed to avoid misuse or unintentional harassment. ReceptionWise supports standard opt-out mechanisms for automated communications. For example, when an End User replies with “STOP” to an SMS, that number will be automatically flagged to prevent further messaging. However, the Client is ultimately responsible for maintaining up-to-date opt-out records and ensuring that opted-out contacts are not inadvertently messaged through re-uploads or other integrations. ReceptionWise will not be liable for violations caused by the Client’s failure to respect unsubscribe or opt-out requests. ReceptionWise does not guarantee any particular result or business outcome from the messages sent through the platform. The Client accepts that all communications carry an inherent level of unpredictability in how End Users may perceive or respond to them. The Company is not responsible for any reputational, financial, or customer service impact resulting from responses to messages initiated through the Service.

32. DATA USE & STORAGE

Data Processing Role:

In providing the Services, Vendor to Consulting Ltd, doing business as ReceptionWise, acts as a data processor (or “service provider”) on behalf of the Client. The Client remains the data controller (or “business” under laws like the CCPA), meaning the Client determines the purposes and means of processing any personal data shared through the Services. All end user data (including caller, lead, or customer information) processed by ReceptionWise is handled strictly in accordance with the Client’s instructions and the scope of the Services.


Purpose of Data Use:

ReceptionWise will use the personal data it receives from the Client solely to deliver and improve the Services. This includes processing data for the purpose of handling calls, booking appointments, capturing leads, routing inquiries, or sending automated responses. ReceptionWise will not use end user data for its own marketing, resale, or profiling purposes, nor will it sell or share such data with third parties, except where necessary to perform the Services or as required by law. ReceptionWise may use anonymized or aggregated data, which cannot be linked to any individual, for analytics and service improvement.


Data Security:

ReceptionWise maintains appropriate technical and organizational safeguards to protect all personal data from unauthorized access, disclosure, or misuse. These safeguards may include data encryption, access controls, secure data storage, regular audits, and least-privilege permissions. However, no system is entirely immune to risks, and the Client understands that absolute security cannot be guaranteed. In the event of a confirmed data breach involving personal data, ReceptionWise will notify the Client in accordance with applicable law and cooperate with the Client’s investigation and remediation efforts.


Data Privacy Compliance:

The Client is responsible for ensuring that any data shared with ReceptionWise has been lawfully collected and that any necessary notices and consents have been provided to data subjects. This includes compliance with laws such as the

General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), CAN-SPAM, TCPA, or other relevant regional data privacy or communication laws. The Client is responsible for honoring end user rights under these laws, including access, correction, and deletion requests. ReceptionWise will assist the Client in fulfilling such requests to the extent legally required and technically feasible.


Data Storage and Retention:

Personal data collected or submitted through the Services is stored on secure servers and retained for as long as necessary to deliver the Services, or as directed by the Client. Upon termination of the Services or at the Client’s written request, ReceptionWise will delete or return personal data, unless retention is required for legal or regulatory purposes (such as recordkeeping for consent or message logs). Data retention periods are governed by internal policies and industry best practices.


International Data Transfers:

Depending on infrastructure location and service setup, personal data may be processed or stored outside the jurisdiction in which it was originally collected. Where applicable (e.g., for EU or UK Clients), ReceptionWise will implement appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs) or other recognized safeguards, to ensure that international data transfers comply with applicable data protection laws.


Client Liability and Indemnity:

The Client is solely responsible for the legality and accuracy of the data it provides and for ensuring that the Services are used in compliance with applicable laws. If ReceptionWise faces a legal claim, investigation, or regulatory penalty due to the Client’s misuse of data or failure to comply with data protection laws, the Client agrees to defend, indemnify, and hold ReceptionWise harmless from any related liability, including legal fees and damages (see Indemnification section for details).


Data Processing Agreement:

Where required under laws such as the GDPR, these Terms—including the Privacy Policy and this section—constitute a Data Processing Agreement (DPA) between the Client and Vendor to Consulting Ltd. By accepting these Terms, the Client agrees that ReceptionWise is authorized to process personal data as described herein and that these Terms satisfy the requirements of a written processing agreement.

33. SERVICE LIMITATIONS & NO GUARANTEES

No Guarantee of Outcomes:

The Client acknowledges that Vendor to Consulting Ltd, doing business as ReceptionWise, does not and cannot guarantee any specific results from the use of the Services. While the platform is designed to automate inbound call handling, lead capture, appointment booking, and client communication, ReceptionWise makes no promises regarding lead conversion rates, call volume, client satisfaction, or business performance improvements. All outcomes depend on the Client’s specific configurations, industry, market conditions, and external factors beyond the Company’s control.


Not a Human Call Center or Live Agent: ReceptionWise is a voice AI automation tool, not a live receptionist service. While the AI is built to sound human and respond intelligently, it may not be able to address complex, sensitive, or unpredictable situations in the same way a trained human would. It is the Client’s responsibility to configure fallbacks, redirect calls as needed, and ensure that the AI is only being used in contexts where automation is appropriate.


No Filtering or Sentiment Control: ReceptionWise does not manipulate, censor, or pre-qualify communication with End Users based on sentiment or outcome predictions. All incoming calls and interactions are processed according to the AI logic and settings provided by the Client. The Client assumes all responsibility for how End Users perceive and respond to the AI’s interactions.


Service Availability: While ReceptionWise strives to deliver a reliable, high-availability experience, the Client understands that the Services may occasionally be subject to interruptions, slowdowns, outages, maintenance, or technical failures. These may result from internal system issues or from third-party platforms and providers on which the Services rely—including voice/SMS carriers, cloud infrastructure, CRMs, calendar integrations, and APIs. The Company will make commercially reasonable efforts to resolve issues promptly, but the Client agrees that temporary service disruptions do not constitute a breach of these Terms.


Third-Party Platforms and Dependencies: ReceptionWise relies on third-party integrations (e.g., CRM systems, email services, calendar APIs, phone providers, AI voice engines, and communication networks) to function. The Client understands that changes to these external platforms—including but not limited to policy updates, pricing changes, service interruptions, deprecated features, or usage limits—may impact the functionality or availability of the Services. ReceptionWise is not responsible for these external factors or any resulting limitations, delays, or costs.


Third-Party Fees: The Client is solely responsible for any third-party fees incurred during the use of the Services, including but not limited to mobile carrier fees, data usage, VoIP charges, or costs associated with integrated apps and services.


“As-Is” Basis and Disclaimer of Warranties: The Services are provided “as is” and “as available,” without warranties of any kind, either express or implied. To the fullest extent permitted by law, ReceptionWise disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or performance. ReceptionWise does not guarantee that the Services will be uninterrupted, error-free, or fully secure. The Client uses the Services at their own risk and accepts full responsibility for outcomes related to configuration, deployment, and end-user interaction.


No Guarantee of Response Accuracy or Satisfaction: Although the AI receptionist is designed to deliver intelligent, human-like responses, ReceptionWise does not guarantee that all interactions will be interpreted correctly by users, or that users will respond positively. It is the Client’s responsibility to monitor outcomes and adjust messaging and configuration as needed.

34. TERMINATION & SUSPENSION

Termination by Client (Cancellation): The Client may terminate their subscription or discontinue use of the Services at any time. This can typically be done through the account settings within the ReceptionWise platform or by submitting written notice (such as an email to customer support). Unless otherwise agreed, termination by the Client will be effective at the end of the current billing cycle. For example, if you cancel during a monthly subscription, access will typically continue until the end of that month, after which no renewal will occur. It is the Client’s responsibility to export or back up any data they wish to retain prior to cancellation.


Termination or Suspension by ReceptionWise: Vendor to Consulting Ltd, doing business as ReceptionWise, reserves the right to suspend or terminate the Client’s access to the Services, in whole or in part, under any of the following circumstances:

– If the Client materially breaches these Terms, including but not limited to non-payment, unlawful use, or failure to comply with platform rules, and fails to cure such breach after reasonable notice (if curable);
– If the Client’s use of the Services violates any applicable laws, infringes on third-party rights, or results in unauthorized or unlawful messaging activities;
– If the Client’s account poses a security threat, technical disruption, or liability risk to ReceptionWise or other users (e.g., spamming, unauthorized automation, or system probing);
– If the Client’s message volume or usage pattern deviates from typical business usage in a way that stresses or exploits system infrastructure;
– If legally required by law enforcement, court order, regulatory authority, or applicable data privacy regulations.

In non-urgent cases, ReceptionWise will generally provide notice of suspension or termination, including the reason and effective date. However, in urgent cases involving security, legal, or safety risks, the Company reserves the right to suspend access immediately without prior notice.


Effect of Termination: Upon termination, the Client’s access to the Services will cease. Any scheduled communications will be cancelled, and no further AI-generated interactions or messaging will take place. The Client is expected to promptly retrieve any necessary data from the platform before access is restricted. ReceptionWise may delete Client data shortly after termination unless retention is required by law or necessary for legitimate business purposes such as compliance, recordkeeping, or analytics. Any retained data will be handled according to the Data Use & Storage section of these Terms and the applicable Privacy Policy.


No Refunds on Termination for Cause: If the Client’s account is terminated due to a violation of these Terms or unlawful behavior, no refunds will be issued for any unused portion of a subscription or prepayment. For example, if a yearly plan was prepaid and the account is terminated in month six for cause, the remaining balance is forfeited. This forfeiture is in addition to any legal or financial remedies the Company may pursue.


Reactivation: If an account is suspended (but not terminated), the Client may contact ReceptionWise to resolve the issue and request reactivation. This may include resolving any outstanding payments or addressing the cause of suspension. Reactivation may be subject to a reactivation fee and acceptance of the latest version of these Terms. ReceptionWise is under no obligation to reactivate an account if doing so would result in further violations or platform abuse.


Termination for Convenience by Company: ReceptionWise reserves the right to terminate the Client’s access to the Services for convenience (e.g., if the Company discontinues the product, exits a region, or makes a strategic business decision). In such cases, the Company will provide at least 30 days' notice and will refund any prepaid fees that apply to the period after termination. No additional compensation will be owed beyond this refund.


Survival of Terms: Any provisions of these Terms that, by their nature, should survive termination—including those relating to indemnification, limitations of liability, dispute resolution, accrued payment obligations, and data privacy—will remain in effect even after termination of the Services.

35. INDEMNIFICATION & LIABILITY LIMITATIONS

Indemnification by Client: The Client agrees to indemnify, defend, and hold harmless Vendor to Consulting Ltd, doing business as

ReceptionWise, and its affiliates, directors, officers, employees, contractors, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, costs, fines, penalties, or expenses (including reasonable legal and professional fees) arising out of or relating to:
(a) the Client’s use or misuse of the Services, including any AI-generated communication made on the Client’s behalf;

(b) any breach of these Terms by the Client or violation of applicable law (e.g., failure to obtain consent for messaging, breach of privacy or communication laws, unlawful content);

(c) any third-party claims that the Client’s data, configurations, instructions, or use of the Services infringe on intellectual property, privacy, or other rights;

(d) any negligent act, omission, or misconduct by the Client or its representatives.

ReceptionWise will provide prompt notice of any claim and will reasonably cooperate in the defense (at the Client’s expense). The Client may control the defense and settlement of any such claim, provided that no settlement may impose obligations or admit liability on behalf of ReceptionWise without its prior written consent. ReceptionWise may participate in the defense with counsel of its own choosing, at its own cost.


Limitation of Liability: To the fullest extent permitted by law, ReceptionWise disclaims all liability for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use or inability to use the Services. This includes, without limitation, damages for lost profits, lost data, business interruption, loss of goodwill, or anticipated savings, even if the Company has been advised of the possibility of such damages. These limitations apply regardless of the legal theory—whether in contract, tort, negligence, strict liability, or otherwise.


Liability Cap: If ReceptionWise is found liable despite the exclusions above, the total cumulative liability to the Client for all claims shall not exceed the total amount paid by the Client for the Services in the twelve (12) months immediately preceding the event giving rise to the claim. If the Client has used the Services for less than twelve months, then the cap is the amount paid during that period. If no fees were paid (e.g., during a trial), liability is capped at fifty U.S. dollars (USD $50). This limitation applies collectively to all claims and shall not be increased by the number of claims made or parties involved.

The Client acknowledges that the fees charged reflect this allocation of risk and that this limitation of liability is an essential element of the agreement between the parties.


Exceptions: Some jurisdictions do not allow certain liability limitations or disclaimers. In such cases, ReceptionWise’s liability shall be limited to the greatest extent permitted by law. Nothing in these Terms seeks to exclude liability for death or personal injury caused by negligence, or for any other liability that cannot lawfully be excluded.


Regardless, the Client’s sole and exclusive remedy is monetary damages subject to the liability cap stated above. The Client waives any right to seek injunctive relief or to enjoin, block, or restrict the Services, except the right to terminate their own account.


No Warranty or Guarantee: The Services are provided “as is” and “as available,” without warranties of any kind. ReceptionWise makes no warranties, express or implied, regarding the Services, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. ReceptionWise does not guarantee uninterrupted or error-free performance, or that the Services will meet the Client’s expectations or deliver any specific outcome.


No Indemnity from Company (Client Acknowledgment): ReceptionWise does not provide a reciprocal indemnity to Clients, except as may be required by law. The Company may only be held responsible for claims arising from its own proven negligence or willful misconduct, and even then, such liability shall be subject to the limitations outlined in this section.


Release: To the extent permitted by law, the Client releases Vendor to Consulting Ltd, doing business as ReceptionWise, along with its officers, employees, agents, and affiliates, from any and all claims, liabilities, losses, or damages arising out of or related to messages sent, leads not captured, bookings missed, or any business outcomes resulting from AI-driven communications delivered through the Services. As a 100% Done-For-You (DFY) service, ReceptionWise configures and trains the AI receptionist on the Client’s behalf based on information, scripts, workflows, and preferences provided by the Client. While the Company implements and deploys the AI solution professionally and in good faith, the Client remains responsible for the accuracy, appropriateness, and sufficiency of the content, instructions, and business logic provided. The Client acknowledges that ReceptionWise acts as a communication enabler, and that real-world outcomes (such as call engagement, lead conversion, or appointment success) may vary and are influenced by many factors beyond ReceptionWise’s control.

36. MISCELLANEOUS


Modifications to Terms: Vendor to Consulting Ltd, doing business as ReceptionWise, reserves the right to modify or update these Terms at any time. If changes are made, we will provide reasonable notice—such as by emailing the address associated with your account, posting an in-app notice, or other reliable means. It is your responsibility to review any updates. Continued use of the Services after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the changes, you must stop using the Services and cancel your subscription if applicable.


Entire Agreement: These Terms, along with any applicable Order Forms, Privacy Policy, Data Processing Addendum, or other incorporated documents, constitute the entire agreement between you (the Client) and ReceptionWise concerning the Services. They supersede all prior agreements or understandings, whether oral or written. Each party acknowledges that in entering into this agreement, it has not relied on any representation or warranty not expressly set forth herein.


Severability: If any part of these Terms is held to be invalid or unenforceable by a court or arbitrator of competent jurisdiction, that portion shall be modified to the minimum extent necessary to be enforceable or, if not possible, deemed severed. The remainder of the Terms shall remain in full force and effect.


No Waiver: Any failure or delay by either party to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision. To be valid, any waiver must be in writing and signed by an authorized representative of the waiving party.


Assignment: The Client may not assign or transfer these Terms, or its rights or obligations under them, without prior written consent from ReceptionWise. Any unauthorized assignment shall be void. ReceptionWise may assign or transfer its rights and obligations freely, including in connection with a merger, acquisition, or sale of assets.


Relationship of the Parties: The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, franchise, employment, or agency relationship. Neither party has authority to bind the other.


Force Majeure: ReceptionWise shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, acts of war or terrorism, labor disputes, utility outages, internet disruptions, epidemics or pandemics. The Client remains responsible for paying for Services already rendered.


Notices: Any legal notices to the Client will be delivered using the contact details on file. Legal notices to ReceptionWise should be sent to the business address listed on our website or to the official support email: [email protected]

. Notices will be deemed received when delivered personally, confirmed by email, one business day after dispatch by courier, or three business days after mailing via standard post.


Headings and Interpretation: Section headings are for reference only and do not affect interpretation. Words used in the singular include the plural and vice versa. Terms such as “including” or “includes” mean “including without limitation.”

37. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

ReceptionWise (a brand of Vendor to Consulting Ltd)

Office 6056 58 Peregrine Road

Ilford, England, IG6 3SZ

United Kingdom

© 2025 ReceptionWise by Vendor to Consulting Ltd. All rights reserved.